QS 9000 培训资料

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QS 9000 Training Materials
Gregory A. Jenkins
Total Quality Management ( OISM 470 W )
Smeal College of Business Administration
Pennsylvania State University
Ice Breaker
Form small groups
Introduction
Field of study
Career path
What you expect to get from training
Select
Speaker
To effectively summarize information presented about every group member
Secretary
To record individual responses
Quality Perspective
What is your definition / perception of quality?
According to the oral ice breaker presentations and note taking how would you define its quality.
Were your expectations met? Why? Why not?
What are some of your suggestions for improvement (documentation and presentation)?
Quotes
“I think companies will be more selective on who they are placing their business with. If your company is performing better quality-wise and reject-wise, then I think it is going to be the company that is considered for a contract.”
Terry Martin, Quality Manager, Plastic Source Inc. (El Paso, TX)

"The supplier shall have systems in place to ensure management of appropriate activities during concept development through production.”
QS 9000, paragraph 4.1.2.4 Organizational Interfaces
QS 9000 Training Outline
Introduction
Purpose
ISO 9000
Background
Requirements
Real World Examples
Interactive Exercise
Conclusion
Suggested Readings
References
QS 9000 Purpose
Improving relationships to improve quality
“The goal of developing your suppliers is based on the need to provide high quality to the customer.”
Enhance quality systems for suppliers
Eliminate redundant requirements
Reduce costs

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